Entering QRIS' Second Year: Various Challenges on Adoption to Startups and F&B

On the previous edition, DailySocial published a series of articles based on a mini survey highlighting QRIS based on the general consumer's point of view and the transaction experience through digital financial apps. We have published both topics through two different articles, the first and second part.

Related to the previous series, DailySocial, throuh this writing, intend to validate a number of respondents' assumptions regarding merchants as one of the barriers to QRIS adoption in Indonesia. In addition, the mini survey only represented a small part of the facts and challenges. This writing is part of our efforts to bridge issues in the field to stakeholders.

The mini survey was validated through several interviews with F&B startups in Indonesia, including Kopi Kenangan, Hangry, and Livera, on their perspectives of QRIS adoption in its outlets.

Customer and Merchant Presented Mode

A little reminder, two years after launching, the transaction value of Quick Response Code Indonesian Standard (QRIS) has reached Rp 9 trillion in the first semester of 2021 or grew 214% yearly (YoY). Bank Indonesia (BI) also recorded 8.2 million Indonesian merchants have adopted QRIS. The number has increased by about 3 million since the end of 2020.

Through this achievement, BI seeks to continue increasing the adoption of QRIS to all levels of Indonesian communities. In particular, considering the unprecedented situation due to Covid-19 pandemic, cashless transactions will always be on demand.

One of BI's efforts is to release the Customer Presented Mode feature to facilitate the use of QRIS in the near future. The Customer Presented Mode allows merchant's cashiers to scan a mobile user's QRIS. Merchants will be provided with a scanner from the payment provider.