On the Second Year of QRIS: Revealing the Transaction Experience through "Mobile Banking" and Digital Money

Digital bank is considered to offer an added value proposition for the use of QRIS

Corry Anestia - 30 August 2021

In the first two year, QRIS feature started to show an extraordinary growth in adoption as DailySocial described in the first part of the article. This is validated by Bank Indonesia (BI) data regarding the increase in transactions over the past year.

Aside from transactions, we also saw an increasing enthusiasm from users which highlighted various issues related to QRIS adoption in the field. This issue was revealed through a mini survey we conducted with 65 respondents. Although it does not represent the majority of digital payment service users in Indonesia, this survey is in line with the main spirit, which is to highlight issues to create room for improvement for stakeholders.

In the second part, DailySocial highlights more detailed issues from the user's perspective, such as product categories that are often purchased to which payment platforms are preferred to make transactions using the QRIS method.